Privacy Policy for vaji99

This Privacy Policy ("Policy") is issued by vaji99 ("we", "us", "our") and applies to all personal data collected through the vaji99 website at https://vaji99.net and any associated mobile-optimised interfaces, customer support channels, and payment processing flows. This Policy is intended for players accessing vaji99 from Bangladesh and is written in English.

By registering an account, depositing funds, or otherwise using the vaji99 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the platform and contact us to request closure of your account.

1. Information We Collect

vaji99 collects personal data through several channels: directly from you during registration and account use, automatically through your interaction with the platform, and in limited cases from trusted third-party service providers who support our operations.

1.1 Information You Provide Directly

When you register, verify your account, make a deposit or withdrawal, contact customer support, or participate in a promotion, you may provide us with the following categories of personal information:

• Identity data: Full legal name, date of birth, gender, and government-issued identification number (National ID, passport number, or driving licence number).
• Contact data: Mobile phone number, email address, and residential address (including division, district, and upazila within Bangladesh).
• Financial data: bKash account number, Nagad account number, Rocket account number, Upay account number, bank account details (for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or other supported institutions), and card details (Visa or Mastercard) where applicable.
• Verification documents: Scanned or photographed copies of identity documents and proof-of-address documents submitted during the Know Your Customer (KYC) process.
• Communications data: Records of your correspondence with vaji99 customer support, including chat transcripts, emails, and any supporting documents you share.

1.2 Information Collected Automatically

When you access and use the vaji99 platform, our systems automatically record certain technical and behavioural data, including:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage and behavioural data: Pages visited, games played, bets placed, wagering amounts, session durations, click patterns, and in-platform navigation paths.
• Transaction data: Records of all deposits, withdrawals, bonus claims, and bet settlements associated with your account.
• Location data: Approximate geographic location derived from your IP address, used to confirm eligibility and comply with regional access controls.

1.3 Information from Third Parties

In certain circumstances, we may receive personal data about you from third parties, including identity verification service providers, payment processors (such as bKash, Nagad, and Rocket gateway operators), fraud prevention agencies, and game providers who process data on our behalf. Such data is used exclusively to supplement and verify the information you provide directly.

2. How We Use Your Data

vaji99 processes personal data only for specific, legitimate purposes. The table below summarises the primary purposes for which we use your data and the legal basis on which we rely for each type of processing.

Where we rely on your consent as the legal basis for processing (for example, to send you marketing emails or SMS notifications about promotions), you may withdraw that consent at any time by updating your communication preferences in your account settings or by contacting our support team. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

3. Data Sharing & Third Parties

vaji99 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for each stated purpose.

3.1 Service Providers

We engage carefully selected third-party service providers who process data on our behalf and under our instruction. These providers are bound by strict data processing agreements and may not use your data for any purpose beyond what is specified. Current categories of service providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, and bank gateway operators who facilitate deposit and withdrawal transactions.
• Identity verification providers: Third-party KYC platforms that assist with document verification and fraud screening.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified studios. These providers receive only the minimum data required to deliver their games (e.g., a pseudonymous player session token) and are prohibited from using it for independent marketing or profiling.
• Customer support platforms: Ticketing and live-chat infrastructure providers who process communications data to facilitate support delivery.
• Analytics and security providers: Tools that help us detect fraud, monitor platform performance, and understand aggregate usage patterns.

3.2 Legal and Regulatory Disclosures

vaji99 may disclose your personal data to governmental authorities, law enforcement agencies, financial intelligence units, or regulatory bodies where we are legally required to do so, or where we determine in good faith that disclosure is necessary to protect the safety of our players, staff, or the integrity of the platform. Such disclosures are made strictly on a need-to-know basis and logged for internal audit purposes.

3.3 Business Transfers

In the event that vaji99 undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, you will be notified via your registered contact details, and any new controller of your data will be required to honour the commitments set out in this Privacy Policy.

4. Cookies & Tracking Technologies

vaji99 uses cookies and similar tracking technologies to provide a functional, personalised, and secure experience on our platform. A cookie is a small text file placed on your device by the website you visit. Cookies cannot execute programs or deliver viruses to your device.

4.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the operation of the vaji99 platform. These include session authentication cookies that keep you logged in, security tokens that prevent cross-site request forgery, and cookies that remember your language and currency preferences. These cookies cannot be disabled without impairing core functionality.
• Functional cookies: Used to remember your personalisation choices, such as your preferred game lobby layout, recent game history, and responsible gaming tool settings. Disabling these cookies will not prevent access to the platform but may reduce the quality of your experience.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate the platform. This information helps us identify usability issues, optimise game discovery, and improve overall platform performance. No individual player is identified through analytics data.
• Security and fraud-detection cookies: Used to identify unusual or potentially fraudulent access patterns, flag suspicious betting behaviour, and protect the integrity of financial transactions.

4.2 Managing Your Cookie Preferences

You may control cookies through your web browser settings. Most modern browsers allow you to view, block, or delete cookies on a site-by-site basis. Please consult the help documentation for your specific browser for instructions on managing cookie preferences. Note that blocking strictly necessary cookies will prevent you from logging in to your vaji99 account and accessing most platform features.

vaji99 does not currently use third-party advertising cookies or retargeting pixels that track your behaviour across other websites beyond the vaji99 domain.

5. Data Security

vaji99 takes the security of your personal data seriously and implements a layered, defence-in-depth approach to protecting it. Our technical and organisational security measures include:

• Transport encryption: All data in transit between your browser or mobile device and the vaji99 servers is encrypted using TLS 1.2 or TLS 1.3 protocols, enforced across every page of the platform.
• Storage encryption: Sensitive personal data stored in our databases — including financial account details and identity document scans — is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data within vaji99 is strictly limited on a role-based, need-to-know basis. Staff with access to sensitive data are subject to background checks and mandatory data handling training.
• Penetration testing: vaji99 engages independent security firms to conduct regular penetration tests of the platform infrastructure, and identified vulnerabilities are remediated according to a defined priority schedule.
• Incident response: vaji99 maintains a documented data breach response plan. In the event of a confirmed breach affecting player personal data, affected players will be notified promptly with details of the breach and recommended protective actions.
• Two-factor authentication: Players are strongly encouraged to enable two-factor authentication (2FA) on their vaji99 account to add an additional layer of protection against unauthorised access.

6. Data Retention

vaji99 retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal, regulatory, or compliance obligations. The following general retention periods apply:

When personal data is no longer required and the applicable retention period has elapsed, vaji99 securely deletes or anonymises the data so that it can no longer be associated with any individual player. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes without restriction.

7. Your Privacy Rights

As a player on the vaji99 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the details provided in Section 8 below. We will respond to all valid requests within 30 days of receipt.

7.1 Right of Access

You have the right to request a copy of all personal data that vaji99 holds about you. This includes the categories of data held, the purposes for which it is processed, how long it will be retained, and with whom it has been shared. We will provide this information in a structured, commonly used, and machine-readable format where technically feasible.

7.2 Right to Rectification

If any personal data vaji99 holds about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay. For certain types of data (such as your registered mobile number or email address), you may be able to update the information directly through your account settings.

7.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other legal basis for processing exists, or where you believe the processing is unlawful. Please note that vaji99 may be required to retain certain data despite an erasure request in order to comply with legal obligations — for example, financial transaction records required under anti-money laundering regulations.

7.4 Right to Restrict Processing

In certain circumstances (for example, while a dispute about data accuracy is being resolved), you may request that vaji99 restrict the processing of your personal data. During a restriction period, we will continue to store your data but will not actively process it beyond what is strictly necessary.

7.5 Right to Object

Where vaji99 processes your data on the basis of legitimate interests, you have the right to object to that processing. We will consider your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is necessary for the establishment, exercise, or defence of legal claims.

7.6 Right to Withdraw Consent

Where we rely on your consent as the basis for processing (such as sending marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.

8. Contact & Policy Updates

8.1 How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way vaji99 handles your personal data, please contact our customer support team. All privacy-related enquiries are handled by our dedicated data team, who operate on Bangladesh Standard Time (BST, UTC+6), seven days a week.

Contact details: [email protected] — please use the subject line "Privacy Enquiry" to ensure your message is routed to the appropriate team promptly.

8.2 Policy Updates

vaji99 reserves the right to update this Privacy Policy at any time. When we make material changes — such as changes to the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — we will notify registered players via their registered email address or an in-platform notification at least 14 days before the changes take effect.

The "Effective Date" at the top of this Policy will always reflect the date on which the current version came into force. We encourage you to review this Privacy Policy periodically to stay informed of how vaji99 is protecting your information. Your continued use of the vaji99 platform following notification of any changes constitutes your acceptance of the revised Policy.